Telemedicine: A novel technique in the medical industry


As a health care practitioner, you know the significance of delivering adequate revenue for making your company lucrative. With telemedicine for family doctors, you can increase your practice by observing the patients distantly from their residents. 

For the past many years, we have been observing drastic changes in the medical sector, which has enormously enhanced the quality and sorts of services provided by the health care experts to their patients. The medical specialists are keen to apply the innovation into their practice. 

What is telemedicine?

It is one of the most agreeable medical marketing strategies, and a type of medical practice by employing technology to bring care at a distance, over a telecom facility, between a physician and a patient. 

There are differences between telehealth and telemedicine. Telehealth refers to a wider scope of distant healthcare provisions as compared to telemedicine. On the other hand, telemedicine policy refers, particularly, to remote clinical services. Telehealth can refer to non-clinical services offered at a distance; it includes public health education, electronic data sharing to help, care management, diagnosis, administrative meeting, and continuing medical education. 

Telemedicine family medicine is in demand among patients who do not fancy arriving into the office or restricted by time or liberty but still require seeing you and obtaining treatment. Patients value the litheness of videoconferencing with you instead of a customary meeting in your office. You can embrace the adjustability that telemedicine gives you in setting up your time and overseeing clients’ flow via your office.

The patients of today are relatively busier. It becomes challenging for them to have a routine check-up as they are stressed with the nature of their job or school. With telemedicine’s arrival, the patients can conveniently consult with you as they would in a normal visit. 

The technique of telehealth and telemedicine can help in improving the relationship between patient and doctor. It can raise the reach to treatment; augment the health results by allowing timely cure involvements. 

Some vital healthcare call center metrics

Healthcare call centers are used by many healthcare units and medical practitioners. But only just having a call center and using it won’t prove to be helpful. One has to be concerned about some of the most necessary healthcare call center metrics. Following are the 5 vital healthcare call center metrics: 

  • Agent response time 
  • Customer Retention Rates 
  • Customer Satisfaction Rates
  • First-Call Resolution 
  • Call Agent Efficiency
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